Chatbot literally means a robot that chats. It’s a system that answers to the user’s question in an arranged pattern. With the advancement of AI technology, it is now evolving into an intelligence that can actually have a conversation with the user instead of simply answering to questions.
The chatbot is one of the latest and hottest technology not only adopted by chat-based services but through a multitude of competing industries such as Web portals, shopping malls, and manufacturers. As such, an extensive degree of shift is in progress with the advent of the chatbot. Among the services, a work support chatbot is especially noteworthy for fostering convenient and smart working culture.
It is not a light task to improve the long-established working style in bigger corporations. Yet the adoption of chatbot technology encourages unexpected improvement in efficiency in areas that were not expected to. Its service is anticipated to satisfy the company and its employees.
POSCO is rather open to adopting its work support chatbot services. It had already had a trial run of “People Search” chatbot service in August last year. Since June this year, its function was upgraded along with the add-ons of document and email search services.
What is the reason for the adoption of work support and what makes it so special? POSCO Newsroom met with developer (Min-ju Cha, Deputy Head of POSCO ICT) and planner (Min-ho Shin, Deputy Head of POSCO Information Planning Dept.) for an interview in the form of POSCO’s actual chatbot chat window.
